Refund Policy

Reimbursements and returns

This site ("www.bandanashop.it") belongs to the company Profar S.a.s. VAT number: 01966500223 registered in the Trento Chamber of Commerce. 


The following items are part of the general conditions of sale:


9 Right of withdrawal

9.1 The Customer has the right to withdraw without any penalty and without specifying the reason, within the term of fourteen days from the day on which the customer acquires the physical possession of the goods as long as the following conditions do not occur:

    • Also partial use of the asset and any consumables;
    • Lack of the external package and/or the original internal packaging;
    • Absence of product components (accessories);
    • Damage to the product for reasons other than its transport

In the cases indicated above, Bandanashop will return the goods to the user by chargeing shipping costs.

9.2 to make the return of a product,Just enter your user page directly on the site or send an email to the address: info@bandanashop.it, communicating the decision to make use of the right to return within 14 days of receipt of the product. The customer must prepare the package with the intact product, his card, the box, the bag and any other products or accessories included and send them to its original packaging. NB: The product and its accessories should not have been used or tampered with. The package must be sent, at the customer's expense, with the courier who prefers to the address:

Bandanashop.it / Profar S.S.
Via del trade 3D
38121 Trento (TN) Tel. 328-0812190

Once the package has been received, the assistance will evaluate the conditions of the product sent and will issue the refund. The refund will be issued within 10 working days with the same payment method used for the order.

9.3 To comply with the withdrawal deadline, it is sufficient that the Customer send the communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

9.4 If the Customer withdraws from this contract, all the payments he made in favor of (Bandanashop) Profar S.a.s. will be reimbursed to him, without undue delay and in any case no later than fourteen days from the day in which Profar S.a.s. It was informed. These refunds will be made using the same vehicle of payment used by the customer for the initial transaction, unless he expressly agreed otherwise; In any case, it will not have to incur any cost as a consequence of this reimbursement. The Faculty of (Bandanashop) Profar S.A.S. to hold back the reimbursement until he received the goods or until the customer has shown that he has sent back the assets, depending on which situation he occurs first.

9.5 In the event of exercising the right of withdrawal, the customer returns the goods or delivers them to:

Bandanashop.it / Profar S.S.
Via del trade 3D
38121 Trento (TN) Tel. 328-0812190

Without undue delay and in any case within fourteen days from the date on which he communicated to Profar S.a.s. his decision to withdraw from the contract. The direct cost of returning the goods remains to be paid by the customer.

9.6 The Customer is responsible for the decrease in the value of the goods resulting from a manipulation of the assets other than that necessary to establish the nature, characteristics and functioning of the goods. Furthermore, if the product or its accessories have been used or tampered with, the return will not be accepted.

9.7 If the right of withdrawal is exercised, (Bandanashop) Profar S.a.s. He will not be responsible for transport costs for the return or any loss or damage to the products attributable to third parties.

9.8 debit of the costs of stock and transport in case of non -withdrawal of the package

In the event that a package is not withdrawn by the recipient and is returned to the sender, we reserve the right to charge the following costs to the customer:

  1. Janza costs:

    • Any resort costs incurred during the period in which the package remained at the courier or the retreat point will be charged to the customer. (the stock costs will be between € 15.00 and € 35.00)

  2. Transport costs:

    • The transport costs for the round -trip shipping of the non -withdrawn package will be charged to the customer. (The transport costs will be between € 7.00 and € 25.00)
    • These costs will be deduced from the total amount reimbursed to the customer.

  3. Information and communication:

    • The customer will be informed by email of the adjustment of the costs of stock and transport and of the relative amount deduced by the refund.

  4. Reimbursement conditions:

    • In case of a return, a restocking fee of €10.00 will be applied and deducted from the refund of the original order. This amount covers administrative and logistical costs related to processing the return and restocking the item in our warehouse.

      The restocking fee applies to all returns, except in cases where the return is due to an error on our part (e.g., incorrect or defective item).

      If the return is eligible for an exchange, the restocking fee will not be applied.

      The refund for the product cost will be processed net of the specified fees within [14 days] of receiving the returned package.

By accepting these Terms and Conditions, the Customer accepts this clause and the charge of the costs mentioned above in the event of failure to collect the package.

12. Delivery of delivery dependent on the transporter

12.1. All products leave the warehouse of (Bandanashop) Profar S.a.s. in perfect condition. Each anomaly that concerns delivery (failure, missing product compared to the delivery voucher, damaged package, deteriorated product ...) must imperatively be indicated on the delivery voucher in the form of a "handwritten reserve", accompanied by the signature of the buyer.

12.2 The buyer must in parallel to confirm these anomalies by directing the transporter to the transporter (2) two weekdays after the delivery date, a registered letter with acknowledgment of receipt clearly exposing the complaints. It will also have to send a copy of said registered letter to the address of (Bandanashop) Profar S.a.s .. In defect Profar S.a.s. It will not proceed with the change of products.

12.3 As in any shipment, it is possible that a delay will occur or that the product is lost. In this case, (Bandanashop) Profar S.a.s. The transporter will contact to start an investigation. Every effort will be made, with the time necessary, to find the package. In case of negative outcome, Profar S.a.s. (who will be refunded by the transporter) will deliver a new product, identical, at its expense. (Bandanashop) Profar S.A.S. He declines any responsibility for the lengthening of the delivery terms dependent on the cargo, especially in cases of loss of products, weather or strikes.