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9.1 The Customer has the right to withdraw without any penalty and without specifying the reason, within the term of fourteen days from the day on which the customer acquires the physical possession of the goods as long as the following conditions do not occur:

• Also partial use of the asset and any consumables;
• Lack of the external package and/or the original internal packaging;
• Absence of product components (accessories);
• Damage to the product

In the cases indicated above, Bandanashop will return the goods to the user by chargeing shipping costs.

9.2 To make the return of a product, simply enter your user page directly on the site or send an email to the address: info@bandanashop.it, communicating the decision to make use of the right to return within 14 days of receipt of the product . The customer must prepare the package with the intact product, his card, the box, the bag and any other products or accessories included and send them to its original packaging. NB: The product and its accessories should not have been used or tampered with. The package must be sent, at the customer's expense, with the courier who prefers to the address:

Bandanashop.it / Profar S.S. 
Via del commerce, 3D
38121 Trento (TN)

 Once the package has been received, the assistance will evaluate the conditions of the product sent and will issue the refund. The refund will be issued within 10 working days with the same payment method used for the order.

To learn more about our return policy, please refer to point 9 of our Terms of Service 👉🏻 Terms of Service.