We The Free Baby Asher Tote Bag by Free People

Delivery

We deliver from Monday to Friday, excluding public holidays. While we make every reasonable effort to ensure that your order is delivered within the specified timeframes, during peak periods (including sales), deliveries may take a little longer. We cannot accept responsibility for delayed deliveries due to unforeseen circumstances beyond our control.

Returns

You have the right to withdraw from your purchase without penalty and without giving any reason, within 14 days from the date you receive the product.

Return shipping costs are your responsibility. You may choose your preferred courier and send the return to the following address:

BANDANASHOP.IT / PROFAR S.A.S.
Via del Commercio, 3d
38121 Trento (TN) – Italy

Your return will not be accepted in the following cases:

• Partial or full use of the product or any consumable materials;

• Missing original external and/or internal packaging;

• Missing product components (accessories);

• Damaged product.

In the above cases, Bandanashop will return the item to the customer and charge the shipping costs.

9.2 How to return a product

To return a product, simply log in to your user account on our website or send an email to info@bandanashop.it, informing us of your decision to exercise your right of return, which must take place within 14 days of receiving the package.

The customer must prepare the return by including the unused product, its original tag, box, pouch, and any additional items or accessories, all in the original packaging.
Note: The product and its accessories must not have been used or tampered with.

The parcel must be shipped—at the customer's expense—using the courier of your choice to the address above.

Once the parcel is received, our customer service team will assess the condition of the returned item and issue a refund. The refund will be processed within 10 business days using the same payment method used for the original order.

To learn more about our return policy, please refer to section 9 of our 👉🏻 [Terms of Service – Returns & Refunds].